Terms of Service

Last updated: September 19, 2026

These terms cover buying a Sip & Snap package and using the private gallery, QR code, and guest-upload service that comes with it. By paying for a package, you agree to them. We've tried to keep this in plain language rather than dense legal wording — if anything is unclear, email [email protected] and we'll explain.

Packages & payment

Scan & Share — C$35
Signature — C$75
Premium — C$119

Prices are in Canadian dollars and are full, one-time payment — not a deposit. Payment is processed by Stripe; we never see or store your card details. If you started with Scan & Share and later upgrade, the C$35 you already paid is credited toward the higher package.

We are not currently registered to collect GST/HST. Until that changes, the price shown at checkout is your full payment and your receipt won't show a separate tax line.

Booking & timing

Signature and Premium include printed items and Canadian shipping, so we need time to design, proof, print, and ship before your event. Online checkout for Signature and Premium is only available when your event is at least four weeks away. Closer than that, email [email protected] — we may still be able to help on a rush basis, quoted individually.

Scan & Share is entirely digital (no printing or shipping), so it can be booked at any notice, right up to your event.

Your gallery & QR code

Once your payment is confirmed, we set you up with a private gallery and a short link (like app.sipandsnap.ca/g/8kp4d2), printed on your QR card. Guests scan the code or open the link and upload straight from their phone — no app, account, or event code needed.

Guests cannot browse the gallery or see anyone else's uploads — uploading is one-way. Only you, and Sip & Snap for the purpose of running the service (fulfilling your order, producing your proof, and handling removal requests), can view the full gallery. You access yours using a one-time sign-in link sent to your email (no password to remember or lose).

Uploading photos & videos

To keep the service reliable and fair for everyone, guest uploads follow these limits, enforced automatically by our upload system:

Photos: JPEG, PNG, HEIC/HEIF, or WebP, up to 25 MB each
Videos: MP4, MOV, or WebM, up to 2 GB each
Up to 20 files per upload
Reasonable rate limits apply per device to prevent flooding or automated abuse

Upload conduct. Guests agree not to upload anything illegal, harassing, sexually explicit involving a minor, infringing on someone else's rights, or that they don't have permission to share. Content involving the sexual exploitation of a minor is removed immediately and reported to the relevant authorities without exception. We can remove any upload at our discretion, including at your request.

Proofs & revisions

Where your package includes a designed piece (like your QR card), we send you a watermarked proof first — the final, print-ready file isn't released and nothing goes to print until you approve it.

Package	Included revision rounds
Scan & Share	1
Signature	2
Premium	3

Need another pass after that? One consolidated extra revision round — one set of text, layout, or colour changes, not a new design direction — is C$50. If something's wrong because we made a mistake, fixing it is always on us, free of charge.

Approving your proof late can delay your delivery — the sooner you approve, the more buffer we have before your event. Once printing or shipping has started on your order, we can no longer make changes to it.

Shipping

Signature and Premium include standard Canadian shipping for your base package. Want it tracked or rushed? Email [email protected] for a quote — this isn't yet available as a checkout option.

Gallery access

Your gallery stays live and accessible for 12 months with Scan & Share, or 24 months with Signature and Premium, starting from when your gallery is created. Need more time? Email us and we'll quote an extension. Right now, extending or renewing access is something we arrange manually by email — it isn't yet a self-service option in your account.

A memorable web address

If you'd rather your gallery live at your own address (like jamieandalex.com) instead of our short link, ask us after your purchase. This is arranged and quoted individually — pricing, first-year scope, and renewal terms aren't finalized yet, so nothing is charged until we've confirmed the current cost and terms with you directly.

Cancellations & refunds

Refund decisions are always made personally, by a person — never automatically or instantly. To ask for one, email [email protected] with your order details and reason, and we'll get back to you. We don't promise a specific review time yet, but we will respond.

Once printing or shipping has started on a physical order, we're no longer able to offer a refund on it — but email us anyway if something's gone wrong, and we'll see what we can do.

Signing in

There's no password to set or remember. We send a one-time secure link to the email address on your order; clicking it signs you in. Only that email address can access your order, gallery, and proofs.

Changes to these terms

We may update these terms as the service evolves. We'll change the "last updated" date above whenever we do, and note anything significant.

Governing law

These terms are governed by the laws of Ontario, Canada.

Contact

Questions about these terms? Email [email protected].

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